Welcome to Spaces - Frankfurt Tower One: A Hub of Innovation and Creativity

Had a meeting recently with a customer at spaces. Service was ok, cleanliness too, but the signage at multiple places in the premises leaves room for improvement.. should I tell them or is that none of my buissness? 😄 PS: addition, after your reply: you can pick that up internally. The sign on the wall is hilarious, but isn't the only one in your office where the translation leaves a lot of room for improvement.

WORST SERVICE I'VE EVER EXPERIENCED. Update to my original review from early 2023: From 5 stars to 0 stars. Unfortunately 0 is not possible, in this case 1 star. Where should I start... all of the staff that was there back then is no longer there. The desk I rented has now been moved somewhere else for the second time in the 2-year contract period. The first time I saw it as an upgrade, from the 15th to the 21st floor and a lot more space. Now for the second time, at the beginning of June 2024, as a maximum downgrade. Back to the 15th in a NOT closed room, as it always was before. We are now sitting in the previous co-working space, which was previously considered a quiet room and is accessible to all members in the Spaces. So we were basically downgraded from dedicated desk to co worker, at the same price. Anyone can now come to our desk and theoretically take everything with them or simply work there, even though they don't pay for a dedicated desk. This is just extremely cheeky and impudent. Only because they couldn't fill the 21st floor and closed it. But of course that's just the tip of the iceberg... There have been problems with my bills for almost a year. They are wrong, higher than what I originally paid. Then I am told that according to the house rules, the contract stipulates a premium adjustment of 3.5% and that is why they are higher. This wasn't even mentioned at closing. I was told my contract is for 24 months. One of the reasons I took the longer term was to secure the price at the time. Be that as it may, in the end I didn't look closely, my mistake. It's only 3.5% per year, so not the world. But for me it's about COMMUNICATION with the customers. Why is there no information about this adjustment, but there is simply a higher amount on the invoice? And why did it have to take a year for someone to explain this to me? In general, most of the people I spoke to at the help desk only spoke broken German and felt like they had no idea what they were doing. So communication with customers, transparency and service: Couldn't be worse. Review from early 2023: Never again Spaces or any other company in the IWG Group. You are on my blacklist of companies that I will never spend a cent with again. Spaces in Tower ONE is by far the best coworking space I have ever visited. I have been working in coworking spaces for over 2 years now. I've been to coworkings all over the world, from New York and Dubai to Munich, Paris, Milan, Berlin and so on. I really have to say that Spaces Tower One is the overall The coolest coworking space I've ever been to. It's new, in a high-rise building, it has a mega terrace, the furnishings are super high-quality and fashionable. The location and infrastructure at the location couldn't be better. Trade fair district, right next to a shopping center, several eating options, subway, airport 15 minutes away. And the highlight: There is a hotel in the same high-rise building and on the highest floor, the rooftop, is the NFT Skybar, the highest bar in Germany and one of the highest and most exclusive bars in Europe! Of course, not everything is perfect here either: the opening was delayed by a few months, there wasn't that much furniture at the beginning and it was unfinished. It's now finished and as you can see from the pictures, it looks great 😍 The WiFi is fast, but could be faster, unfortunately only routers with WiFi 5 (ac) were installed and no modern WiFi 6 or even WiFi 6E routers. But that's complaining at a high level, and you always have at least 200 Mbit/s on your device everywhere. The atmosphere is familiar, there are cool events taking place and the local team, Aleks and Sam, are super helpful and always do their best. I'm looking forward to spending more time at Spaces Tower ONE and growing my company there😁

This office space is all you can wish for. Stunning view with skyline feeling in the heart of Frankfurt, beautifully decorated and bright open workspace where you can get quiet work done AND connect with highly ambitious community peers. The place is fantastically managed by two true community builders Aleks and Sam who ALWAYS go the extra mile not only for community members but also their guests. I have visited other Spaces locations in multiple cities in Germany but the experience in this one is truly spectacular. Highly recommended!

Lovelly frankfurt....

One of the best coworking spaces I have worked at. Aleksandra and Sam are doing an outstanding job running the place and building a community.